Walmart is testing huge self-service kiosks in some stores that retrieve customers’ online orders, and has a giant outdoor kiosk under trial in Oklahoma where customers can pick up orders without interacting with employees or even entering the store.
The first kiosk opened last year near Walmart HQ in Bentonville, AK. Now they’re coming to Enterprise and Auburn, AL, Gwinnett County, GA, Glibert, AZ and Midlothian, VA.
The mammoth “Pickup Towers” are mostly located near store entrances and stand at least 16 feet tall and are about 8 feet wide.
To use the tower, customers scan a barcode on their purchase receipt. Within 45 seconds, a door on the machine opens, and the items appear on a conveyer belt.
The retailer is also testing a giant self-service kiosk in the parking lot of a supercenter in Warr Acres, OK. Customers purchase and pay for groceries online, then Walmart employees pick and pack their orders and store them in bins in the 20-foot-by-80-foot kiosk.
Indoors or out, internal refrigerators and freezers keep things fresh. Customers simply enter a code to pick up their orders.